Site Navigation

Open/Close the accessibility toolbar.

Save & Close

Professional Standards and Complaints Monitoring Committee Meeting - Monday 6 February 2012

A meeting of the Professional Standards and Complaints Monitoring Committee will be held on Monday 6 February 2012, at 10:00 hrs in Conference Room, Devon and Cornwall Police Authority, Endeavour House, Woodwater Park, Pynes Hill, Exeter to which you are requested to attend, to consider the items as detailed on the Agenda given below.

This meeting will be broadcast live on the Internet and recorded for future viewing.

Any papers listed as “to follow”, urgent items or supplementary papers will be made available as soon as possible and in any event at least 30 minutes before the start of the meeting.

S Howl
Chief Executive
Dated: 24 January 2012

Meeting Agenda

  1. Apologies for Absence
    To receive apologies for absence from Members unable to attend the meeting.
  2. Declarations of Interests
    To receive any declarations from Members/Officers of personal and/or prejudicial interests in respect of matters for consideration at this meeting, together with the appropriate statement on the nature of any such declared interests.
  3. Chair's Announcements
  4. Minutes and Actions of the Last Meeting
    To confirm the minutes and review the actions of the Professional Standards & Complaints Monitoring Committee meeting held on 4 October 2011.  
    1. 4b.pdf
      Size = 22 KB
    2. Item 4a.pdf
      Size = 169 KB
  5. Professional Standards and Complaints Monitoring Committee Workplan
    The Committee’s Workplan agreed at the last meeting has been updated as has the Committee Risk Register. The Workplan and all its supporting documents are presented to the Committee for further consideration.
    1. Item 5.pdf
      Size = 49 KB
    2. Item 5a.pdf
      Size = 378 KB
    3. Item 5b.pdf
      Size = 195 KB
    4. Item 5c.pdf
      Size = 256 KB
  6. Directions & Control Complaints
    This report provides a quarterly update on complaints received by the Force.  
    1. Item 6.pdf
      Size = 112 KB
  7. Performance - Complaints Received by the Police Force
    This oral report will provide headline information surrounding the most recent set of performance figures for dealing with complaints.  
  8. Correlation between Complaint Investigation Days and User Satisfaction in Plymouth LPA
    This report provides further information on the number of investigative days and user satisfaction rates in relation to Plymouth, following concerns raised at the last meeting.
    1. Item 8.pdf
      Size = 97 KB
  9. Assurance Reports

    A) Study of Case Files
    Jill Owen and David Money undertook dip sampling of complaint files on 6 January 2012, focussing on complaints where there was a time delay in either investigation or resolution. This agenda item provides the opportunity for a short oral report on the key issues emanating from the dip sampling session.

    B) Learning Walk
    Jill Owen attended a learning walk of the Professional Standards Department at Police Headquarters on 6 December 2011 and will provide a short oral report on that activity.


  10. Complaints received by the Police Authority
    This is an overview of complaints received by the Police Authority between 1 April 2011 and 31 December 2011.
    1. Item 10.pdf
      Size = 213 KB
  11. Freedom of Information (FOI) Requests received by the Police Authority
    This report provides an overview of FOI requests received in 20010/11 and information about complaints received since 01/04//11.
    1. ITEM 11.pdf
      Size = 53 KB
  12. Update on HMIC Report - Without Fear of Favour
    This report provides an update following the circulation of the HMIC report – Without Fear or Favour – in December.
    1. Item 12.pdf
      Size = 56 KB
  13. Consideration to Exclude the Press and Public
    Closed Items (Items which may be considered by the Committee with only members of the Police Authority, appropriate Officers and expert advisors present, on the grounds that exempt / confidential information may be disclosed)
  14. PSD Risk Register
    This report presents the current Professional Standards Department Risk Register.
  15. Suspended and Resticted Duties Personnel
    This report gives details of force personnel who are currently suspended from duty, or have restrictions imposed upon their duties.  .
  16. Referrals to the IPCC
    This report includes a quarterly update in relation to complaints referred to the Independent Police Complaints Commission (IPCC).  

Closed Agenda Items

Recommended that the Agenda items detailed in the table
below be considered as closed items
Agenda item No Report Title Relevant Act Relevant section
14 PSD Risk Register Local Government Act 1972 as amended by the Local Government (access to information) Act 1985
Schedule 12A, paragraph 3 Information relating to the financial or business affairs of any particular person (including the authority holding that information).
15 Suspended and Restricted Duties Personnel Local Government Act 1972 as amended by the Local Government (access to information) Act 1985.
Schedule 12A, paragraph 2, information which is likely to reveal the identity of an individual.
16 Referrals to the IPCC Local Government Act 1972 as amended by the Local Government (access to information) Act 1985.
Schedule 12A, paragraph 2, information which is likely to reveal the identity of an individual.
Devon & Cornwall Police Authority are not responsible for the content of external websites.
© Devon & Cornwall Police Authority. All rights reserved.